FAQs

Please be aware due to Covid -19 and New Zealand's travel restrictions that some items are taking a long time to leave for international shipping. These items will get to you but please be patient during this time. Once the product has left our shop we have little control over the shipment. 

We currently ship worldwide via DHL.

VHS Slapper Tape has been designed and tested to work on as many bikes as possible. That being said due to the many variations of bikes we can not guarantee it will work for your bike. Dimensions of each product can be found within the item details on the shop page. but if you follow our Instructions we are sure that you will find a use for this product.

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us. The warranty does not cover damage or failure resulting from improper alterations, crash/impact, wear and tear or incorrect installations.

Please read all instructions and dimensions of the product before you order, any warranty claims made due to incorrect installations will not be covered under warranty. Don't forget you can always ask your local bike shop to help you if you are not confident installing the product.

NOTE: Please make sure to follow instructions carefully, there will be no slapper tape refunds or returns given outside of manufacture  defect.
Will will not replace tape that has been damaged due to rider foot rub or poor installation, this product is a disposable tape but will last if correctly applied.
Don't forget you can always ask your local bike shop to help you if you are not confident installing the product.

For any undamaged product, simply return it with its included accessories and packaging within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. To make a claim please contact us at info@vhsmtb.com
Please read all instructions and dimensions of the product before you order, any warranty claims made due to incorrect installations will not be covered under warranty. Don't forget you can always ask your local bike shop to help you if you are not confident installing the product.