Shipping & Delivery
We Currently ship world wide via DHL Express. This premium service will get you product to you within 1-2 weeks, all shipments do come from our warehouse here in Queenstown New Zealand.
We made the move to 100% DHL due to the wait times other services were having out of NZ during the Covid-19 restrictions, we are continuously working towards distributors* and getting into local shops each an every day to remove the situation of having to pay these large shipping costs, but for now at least we can offer you a fast and effective service.
* click on 'Distributors' to find out where else you can buy.
Returns and exchanges
For any undamaged product, simply return it with its included accessories and packaging within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. To make a claim please contact us at firstname.lastname@example.org
Please read all instructions and dimensions of the product before you order, any warranty claims made due to incorrect installations will not be covered under warranty. Don't forget you can always ask your local bike shop to help you if you are not confident installing the product.
Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is refused, all costs incurred for the return of goods will be charged to the customer.
Velocity Hucking Systems has no control over customs policies and charges, which can vary from country to country.
For further information, we recommend you contact your local customs office.
International shipping restrictions
For international deliveries, the recipient is the importer of record and must comply with all laws and regulations of the destination country. As legislation and policies vary from country to country, please refer to local government sources for more information on delivery restrictions.
For further information, please refer to the Ministry of Transport site., which details Transporting Dangerous Goods safely and its associated acts, and check with check with our international freight provider DHL.